REFERRALS & FEES
A referral is not needed to access our services. However, it can give you access to a government rebate. See our team page to see the types of referrals each of our therapists accept.
THERAPY FEES
A general guide of our practice fees is presented in the table.
If you obtain a referral from a GP, peadiatrician, or psyciatrists you may be able to access a Medicare rebate of up to 10 sessions within a calendar year. Not all of our therapists are eligible for rebates.
Should you continue treatment after the 10 sessions have been fulfilled, consultations will attract the full fee. Rebates vary depending on psychologist.
All session fees must be be paid in full at the time of the appointment, including Workcover clients.
We do not Bulk Bill for sessions however we provide low cost sessions via our intern clinic.
Information about local Bulk Billing or low cost services can be found here.
** Clients utilising Workcover support are required to pay for the full session fee and then obtain rebates independently. The gap fee indicated is post-rebate.
CANCELLATION POLICY
Individual Consultations:
Cancellations within 24 hours of your scheduled appointment will be subject to a 100% cancellation fee.
Unfortunately the Medicare rebate cannot be used to cover the cancellation fee.
Reminder texts will be sent 48 hours prior to your appointment. In order to provide a high quality, specialised service, appointments need to be filled,as the cost of operating a practice exist whether or not a client attends their appointment.
No future appointments will be made until payment of cancellation fee has been made.
Monday appointments require confirmation or cancellation on the Friday prior, as this allows the practice time to offer available sessions to those on our waitlist.
Assessment sessions:
A minimum notice period of one week is required to reschedule your assessment testing session. As these sessions are usually booked in 2hr increments, rebooking them in a timely manner can be very difficult. Reschedules can delay completion of assessments for a number of weeks.
NON-THERAPY SERVICES
From time to time requests are submitted for clinicians to be available outside of therapy sessions to make phone calls, complete forms, and/or prepare letters.
Any non-therapy service that will exceed 10 minutes will be charged at the clinician's session rate (pro-rated for the time taken).
Report and letter preparation
See below for the minimum time frame for report and letter preparation by registered psychologists. Provisional psychologists (where appropriate to complete) will take longer. Please bear in mind that unexpected factors (e.g. practitioner illness, clinic closure) may push these timeframes out. Your clinician will advise if reports will take shorter or longer than typically expected. If there is urgency in your application, please discuss this with your clinician, however we cannot guarantee they will have capacity in their calendars to complete these requests.
Diagnostic reports - 7 weeks from final testing session
TAC, Workcover summary - 3 weeks from confirmation of acceptance by the clinician
NDIS application letters or related forms - 3 weeks from confirmation of acceptance by the clinician
SEAS applications for Year 12 students - 2 weeks from confirmation of acceptance by the treating clinician.
DIAGNOSTIC ASSESSMENTS
WE HAVE IMMEDIATE AVAILABILITY FOR ASSESSMENTS THROUGH OUR INTERN CLINIC (CHILD, TEEN, AND ADULT).
DR. KIM ALSO HAS A SMALL CAPACITY FOR ADULT ADHD & AUTISM ASSESSMENTS.
We are able to administer cognitive, educational, and
diagnostic assessments.
Fees vary depending on type of assessment and clinician who facilitated the process.
An option for a combined assessment facilitated by an intern and one of our registered psychologists is also available as a lower cost alternative. These fees are 40% lower than the cost of a fully registered psychologist. Currently our Interns are already fully booked and we are not taking bookings for assessments, however you can be placed on a cancellationl list.
The fees for each individual assessment vary depending on the type of assessment. We offer a payment plan where the cost of the assessment is evenly distributed across the number of appointments. At the time of booking, a non-refundable deposit is required to secure your appointment. This will vary in amount depending on the type of assessment booked. We will send an online intake form which will include a secure payment form. Once completed the deposit will be processed.
More information about our assessment services can be found here.
Please see the table or contact the practice for further information about fees.
End of year cut-off for assessments
Diagnostic assessments that commence in October cannot be guaranteed to be completed by Christmas Closure (Friday 19th December, 2025). Although our clinicians will try their best to do so, if you are hoping to obtain a report prior to the commencement of the next school year, we strongly advise commencing the process no later than in August.